As we progress though in communication, we are bound to
conflicts with other individuals with a different stance over decisions and
opinions whether it may be in on an interpersonal, intergroup or inter-organizational
level. Conflict arises and it is deemed to the vast differences in:
1.
Culture
2.
Communication
3.
Background
4.
Experience
5.
Incompatible goals
Conflicts are inevitable and do not just go away without proper
management over the issue. It is vital to maintain good work relations with
colleagues and business partners and as the same time, meeting everyone’s
personal goal. Though with conflict, it also enhances better ideas, recognition
of flaws, and aid in better understanding (Must, 2012).
Ross (1989) pointed out that the level of conflict is
dependent to the concern level and it is not an easy task to achieve a win-win
situation. Hence, various third parties come into the picture to present
formality in the conflict debate.
In James Manktelow (Mindtools CEO) and Amy Carlson’s
conflict talk channel (2011), by resolving conflict, this would improve good
relationships and understanding with your team. It is always important to focus
on the problem at hand by listening to it and then to voice out before brushing
off an idea. Negotiation and discussion is always the best idea in resolving a
conflict as it also a more rational method. Hence, regression and aggression is
never a way in solving the problem and personal bad relationships with the
team/individual should not be taken to account but instead, take account to the
problem.
Conflict: How to solve it the right way
Reference:
Must, K 2012, ‘Five Tips to Avoid Unhealthy Conflict and
Improve Work Relationships,’ Mosaic, viewed 7th October 2012, <http://www.mosaiconline.ca/five-tips-to-avoid-unhealthy-conflict-and-improve-work-relationships/?gclid=CP66ka6d7rICFQdepQod4xgAhA>
MindToolsVids
2011, Conflict Resolution, viewed 7th October 2012, < http://www.youtube.com/watch?v=e5XhMktuuu8&feature=player_embedded>
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